Service Manager ( Components / delivery / Customers ) – Dar es Salaam, Tanzania


Reference Number: GAS0024
 
Job Description:
Service Manager across different segment and across different industries and component applications.
Implement Service strategy and drive Service growth locally at the respective local unit level. Lead the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of service resources.
 
Responsibilities:
  • Service strategy
        Drives implementation of the Service strategy as a member of the local management team. Ensures corresponding plans are
        implemented
 
  • Performance targets
       Drives, implements, reports and monitors performance targets as part of the global (or) local unit P&L (financial, productivity,           investments, customer satisfaction, operational excellence, etc.).
 
  • Service delivery
         Runs the day to day Service business to ensure profitable growth and improvement of Service productivity. Implements                   agreed delivery and performance standards to ensure consistency in quality and customer satisfaction.
 
  • Customer approach
       Executes the (global) service and delivery sales channel strategy within the local unit. Implements productized Service                     offerings and materials for marketing purposes and invests in Service Sales to increase market penetration. Builds sustainable         customer relationships to ensure local client growth, satisfaction and retention together with Sales. Supports Sales resources           in customer meetings. Drives consistent development of processes and practices based on customer feedback (Net Promoter         Score (NPS)).
 
  • Operational excellence
        Invests in improving the quality of existing Service products and in developing new Service products to expand the portfolio in          line with global direction.
 
  • Health, safety & integrity
          Is responsible for health and safety of the local Business Unit/Product
         Group Service team. Enforces a Service safety and integrity culture throughout the Service organization.
 
  • People leadership and development
         Ensures that the area of responsibility is properly organized, staffed, skilled and directed. Guides, motivates and develops              direct and indirect subordinates. Improves service availability, provides training and develops capabilities and competencies.
 
Requirements: Qualification and Skill
  • 3-5 Years experience as a service engineer in the electrical equipment and component industry
  • Knowledge on MV and HV products from switchgear to transformers
  • 2-3 years managing a service engineer team
  • Minimum qualification either diploma or degree in electrical engineering
 
Benefits and Contractual information:
  • Permanent Position
Please apply directly, by clicking on the ‘apply button’ and visit www.caglobalint.com for the latest CA Global jobs.
 
Gavin Shepherd
Senior Recruitment Consultant
The CA Global Group
 
Should you not receive a response in two weeks, please consider your application unsuccessful. Your CV will be kept on our database for any other suitable positions.
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