Reference Number: 026 02 07 AB
Our client, an Earthmoving Equipment provider is looking for a Head of Service & Parts to join their operation in Central Africa. The Head of Service & Parts will be responsible for developing after-sales products and services in his sector. He will be also responsible for the members of the technical team (after-sales service) as a whole.
Requirements: Qualifications and Skills
- Providing a service of technical excellence: ensuring customer satisfaction regarding the quality and speed of response required from the technical service
- Leading the technical team with the support of Technical Managers in order to provide a quality service to customers, coordinating the work of the Technicians and Representatives and deciding on the suitability of the technical operations to be carried out.
- Ensuring the adequacy of human and financial resources to be deployed in order to support equipment repair and maintenance operations
- Establishing KPIs to ensure the profitability of servicing and spare parts provision throughout the country.
- Setting up service contracts to support customers
- Monitoring and guiding after-sales inspectors in the development of after-sales.
- Monitoring the training plan of employees
- Managing and leading the training, logistics and after-sales service.
- Ensuring compliance by suppliers with the policy and general terms (warranties, modification programmes) imposed by the manufacturers and the dissemination of general technical information within the African companies.
- Managing the inventory of spare parts (turnover and margins)
Benefits and Contractual information:
- Minimum of 10-15 years’ experience in an equivalent position
- Experience within other dealerships
- Proficiency in MS Office and use of manufacturers' software
- Experience in managing an after-sales service through a network
- Very good knowledge of mining and construction equipment, engines, hydraulics, pneumatics, electricity, boilers
- General knowledge of Africa and the African mining industry
- Salary in USD
- Expat Benefits