View all jobs

Account Manager (IT / Telecommunications / Vendor account)

Port Louis, Mauritius
Reference Number: JOK
Job Description:
Provide product management & sales engagement to resellers. Understand vendor strategy & goals. Key in developing aligned strategies for the benefit of the company. Participate in the execution of sales and marketing plans across the IOI Region.
• Identify and establish new customer accounts (e.g., call dormant accounts, cold call, obtain leads from vendors) 
• Maintain and grow business with existing accounts 
• Support internal sales in managing account administration 
• Consult with customers in selling and supporting the company’s products and services 
• Provide product presentations and sales training for assigned accounts 
• Manage demo stock requirements and evaluation stock 
• Prepare partner plans and execute directly 
• Identify cross selling opportunities within the company’s products and services portfolio 
• Create value add opportunities for the company within IOI Region 
• Develop relationships with Vendor Account Management Teams 

Customer Support 
• Keep customers up-to-date with product-related information 
• Coordinate with training, marketing, business development, and product management to effectively support the customer 
• Establish productive vendor relations to ensure quality of service to customers 

Business Management 
Maintain up-to-date profiles on accounts showing revenue projects and quotas 
• Gain general understanding of customer business and strategic plans as they relate to the company’s products and services 
• Maintain relevant account information on CRM. 
• Monitor performance of allocated accounts and identify areas of opportunity 
• Provide support in sales presentations, products demonstrations, customer training, and solution delivery 
• Consult with appropriate internal resources for guidance and support in serving customers 
• Provide & manage forecasts into Product Manager 
• Work at customer sites as part of engagement strategy 
• Attend customer meetings as required, including any additional company’s support as required ie: Presales 
   Administrative/Self Development 
• Ensure forecasts are submitted in a timely and accurate manner. 
• Prepare business development plans for account set. 
• Attend relevant internal and external product training 
• Meet all reporting deadlines with accuracy (e.g., call reporting, pipeline reporting, etc). 
• Attend all required internal and external meetings 
• Maintain and develop own knowledge of the company and vendor product portfolio
Requirements: Qualification and Skill
Customer Service:
  • Understanding & delivering the “best in class” customer service at all times.
  • General knowledge of the company's product portfolio offerings
  • General knowledge of networking and communications technology
  • Ability to use standard software: MS Office Applications & Database software
  • General Computer literacy
Desired Skills & Attributes
  • Efficient & Organized
  • Accurate and methodical approach with good numerical skills
  • Excellent time management and personal organization skills with ‘Team Player’ ethics to take the initiative in supporting others
  • Professional, friendly, positive and effective approach to customers and colleagues with a responsible
  • Adaptable and flexible approach to work
  • Self-Learner
  • Knowledge of Vendor tools would be beneficial
Desired experience
  • Excellent Customer service - with at least 3 years in a similar role
  • IT Channel sales experience (preferred)
  • Sales negotiation skills
  • Bachelor's Degree from a recognized institution
  • Vendor Certifications will be an added advantage
Please apply directly, by clicking on the ‘apply button’ and visit www.caglobalint.com for the latest CA Global jobs.
Jody Kannemeyer
Recruitment Consultant
The CA Global Group
Should you not receive a response in two weeks, please consider your application unsuccessful. Your CV will be kept on our database for any other suitable positions.
Powered by