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Customer Relationship Manager (Food Processing / Export) – Nelspruit, Mpumalanga, South Africa

Nelspruit, Mpumalanga
Reference: LIP

Responsibilities:
  • Development of an integrated CRM system to cope with current customer base and future growth.
  • To improve customer satisfaction by understanding our customers’ needs and resolving their problems in a proactive way.
  • The position will work closely with the sales and marketing executive, and take over the majority of customer communication functions.
  • A strong commercial focus with the implementation of contracts through skillful communication will be one of the key developmental areas of this position.
  • Integrating the sales’ plan with operational elements to maintain a customer-focused attitude within the group will also become a support function of this position.
  • Implementation of the Customer Contact Strategy for the group of businesses.
  • Supporting of marketing efforts – sponsorships, newsletters, website upgrades etc.
  • Manage the expectation of customers.
  • The handling and coordinating of customer questionnaires and general due diligence.
  • Conducting market research.
  • Arranging and coordinating customer visits.
  • The handling of new inquiries/leads.
  • The sending out and receiving feedback on product samples.
  • Supporting the sales function, especially in the absence of the sales executive.
  • Handling of sensitive customer issues like late payments or customer complaints.
  • Traveling overseas and visiting customers from time to time, when necessary.
  • Supporting the logistics and shipping team in peak season to ensure on-time delivery.
 
Requirements: Qualification and Skill
  • B Com degree
  • 5 years’ Commercial experience
  • Good Understanding of Production, Inventory and Logistic Processes
  • Customer relations experience
  • Export experience
  • Sales experience
  • General experience in the Food & Beverage industry
Please apply directly, by clicking on the Apply Button and visit www.caglobalint.com for the latest CA Global jobs.

Lizette Pienaar
Recruitment Associate
CA Global Finance


CA Global will respond to short-listed candidates only.If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.
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