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Regional Quality and Customer Care Manager (DRC / Master Baker / AIB / French)

West Africa, DRC
Reference: LAS0025SB

My international Client is in the process of recruiting a Regional Quality and Customer Care Manager to assure product quality and overseeing customer care and technical services for the milling and baking operations.

Job description:
  • Partner with regional sales and marketing leaders to build relationships with key customers to anticipate future needs and market direction.
  • Direct and coordinate all aspects of quality control so as to achieve zero defects at the customer.
  • Monitor all aspects of the customer experience including product performance and consistency, customer service, order accuracy, and product availability.
  • Coordinate research and development to define new value propositions for current and potential customers and markets.
  • Train technical service personnel and sales team in technical baking.
  • Have familiarity with the impact of enzymes and other micro-ingredients on flour performance for a variety of baking processes.
  • Offer technical solutions to bakeries with regard to process and practices.
  • Implement ingredient solutions to address performance issues for given processes and raw material blends.
Experience and requirements:
  • Master Baker, INBP, AIB, or other internationally-recognized credential in baking.
  • 5+ years in bakery operations, bakery technical service, or bakery ingredient optimization.
  • Experience with a variety of bakery products and processes from industrial to artisan methods.
  • Demonstrated ability to effectively communicate with people at all professional levels.
  • Exceptional organizational skills are required for the position.
  • Fluency in French and English required.
  • ERP and/or CRM systems as related to customer interaction

Please apply directly, by clicking on the Apply Button below and visit our www.banking-recruitment-jobs.com here for more exciting opportunities.

Lisa Stroud | Senior Associate
CA Global Africa Recruitment
Tel: +27216599200
Email: lstroud@caglobalint.com
Website: www.caglobalint.com
If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

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