logo

View all jobs

Key Accounts Manager (Lesotho/Digital Entertainment/Service Delivery)

Lesotho, South Africa
Reference LAS0024

Job Description:
The purpose of our Key Account Manager – Lesotho role is to drive business development and growth opportunities through dedicated customer-centric service delivery for the local region.  You will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s. 
 
Duties will include:
  • Development and implement a customer-centric business development strategy
  • Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs
  • Lead the service team in delivering excellence in customer-centric service
  • Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)
  • Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries
  • Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization
  • Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
  • Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions
  • Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution
 
Requirements and Skillset
The ideal candidate has exceptionally high ownership, excellent critical thinking skills and the ability to work with agility in a fast-paced environment. They would also be focused on demonstrating excellence in service delivery and problem-solving; breaking down complex information into understandable and actionable items.  You will be a visionary team leader who is self-driven and able to work independently. Those with experience in the mobile digital entertainment industry would be at a distinct advantage.
  •  Proven track record as Key Account Manager (ideally within a Technology Content & Information service provider)
  • Excellent knowledge of the Telecom Operator landscape
  • Strong communication skills with a client-centric approach to solution-selling
  • Ability to influence and persuasively articulate a value proposition
  • A proven track record of structuring and managing complex negotiations to successful closure and execution
  • Strong analytical skills and previous experience with revenue forecasting
  • Must reside in Lesotho
  • Fluent in English and a local language will be a plus
Please apply directly, by clicking on the Apply Button below and visit our www.banking-recruitment-jobs.com here for more exciting opportunities.

Lisa Stroud | Senior Associate
CA Global Africa Recruitment
Tel: +27216599200
Email: lstroud@caglobalint.com
Website: www.caglobalint.com
 
 
If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

 
Powered by