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Key Accounts Manager (Lesotho/Digital Entertainment/Service Delivery)

Lesotho, South Africa
Reference LAS0024

Job Description:
The purpose of our Key Account Manager – Lesotho role is to drive business development and growth opportunities through dedicated customer-centric service delivery for the local region.  You will be responsible for maintaining a holistic and continuous focus on service excellence; and will be accountable for identifying and nurturing business development opportunities with existing Key Client/s. 
Duties will include:
  • Development and implement a customer-centric business development strategy
  • Set ambitious objectives and drive results through effective teamwork ensuring achievement of KPIs
  • Lead the service team in delivering excellence in customer-centric service
  • Revenue management and forecasting on a regular basis (weekly, monthly and quarterly)
  • Develop and cultivate productive relationships with key stakeholders in the Business and act as the key point of contact for all customer related queries
  • Identify and expedite opportunities to up/cross-sell new solutions; seek opportunities to enhance the value proposition and drive revenue/margin realization
  • Continually assess the market/industry remaining vigilant for insights and opportunities that enable us to act fast and offer proactive solutions
  • Collaborate with internal teams (Marketing, Product, Content) to design and implement differentiated and profitable solutions
  • Effectively collaborating with internal and external customers on business-related support activities for troubleshooting/Issue resolution
Requirements and Skillset
The ideal candidate has exceptionally high ownership, excellent critical thinking skills and the ability to work with agility in a fast-paced environment. They would also be focused on demonstrating excellence in service delivery and problem-solving; breaking down complex information into understandable and actionable items.  You will be a visionary team leader who is self-driven and able to work independently. Those with experience in the mobile digital entertainment industry would be at a distinct advantage.
  •  Proven track record as Key Account Manager (ideally within a Technology Content & Information service provider)
  • Excellent knowledge of the Telecom Operator landscape
  • Strong communication skills with a client-centric approach to solution-selling
  • Ability to influence and persuasively articulate a value proposition
  • A proven track record of structuring and managing complex negotiations to successful closure and execution
  • Strong analytical skills and previous experience with revenue forecasting
  • Must reside in Lesotho
  • Fluent in English and a local language will be a plus
Please apply directly, by clicking on the Apply Button below and visit our www.banking-recruitment-jobs.com here for more exciting opportunities.

Lisa Stroud | Senior Associate
CA Global Africa Recruitment
Tel: +27216599200
Email: lstroud@caglobalint.com
Website: www.caglobalint.com
If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.

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