Main Purpose of the Role
The Deputy Chief Executive Officer (“CEO”) will, in conjunction with the CEO, be expected to play a lead role in the day-to-day running of the business in Eswatini including providing direction and leadership toward the achievement of the organisation’s strategic business plan objectives and annual goals.
Key Deliverables of the Deputy CEO
Product and systems knowledge:
- Ensure full understanding of the Company’s operating systems and applications and become the custodian of it’s product and systems knowledge.
- Ensure that all staff are appropriately trained and updated in terms of product and system knowledge.
- Take overall control of the finance function in the business, such to include the following areas:
- Daily cash and liquidity management, which will include effective control and reconciliation of all bank accounts, daily.
- Manage the entire Creditors function. This will include ensuring that all Creditors are paid timeously and that all such accounts are appropriately reconciled before payment.
- Take control of the Petty Cash function.
- Maintain oversight of all daily loan disbursement functions.
- Maintain oversight of management accounts and work closely with Group Shared Services to produce monthly management accounts on time.
- Ensure that all consolidation deals are recorded, cheques are collected and deposited to the respective supplier’s accounts, third party settlement letters are prepared, applicable third party uploads are cancelled before disbursement of the balance of the application and turnaround time herein is closely monitored and managed.
- Ensure that bank letters for disbursements are prepared, signed and delivered to all banks on time and whenever there is a delay, liaise with the service centres to avoid clients calling in enquiring about their money.
- Maintain oversight of monthly internal audit compliance, which includes direct functional control over fuel cards, vehicle maintenance, fuel consumption calculators etc.
Stake holder engagements:
- Closely manage the following;
- Engage with the Central Bank and/or the industry regulators on any enquiries arising.
- Engage with shareholders on any matters arising.
- Engage with funders and/or investors as and when required.
- Collections functions:
- Maintain overall responsibility for effective management of the entire credit control function.
- Daily monitoring and management of credit control activities and results.
- Daily, weekly and monthly reporting on collections results.
- Maintain overall responsibility for the entire back-office team and their respective functions.
- Operationally monitor internal and external customer service levels, in consultation with any identified internal and external stakeholders.
- Recommend strategies for improving operations of the department.
- Maintain ongoing and updated knowledge of all Standard Operating Procedures (“SOP’s”) and become the custodian thereof.
- Prepare weekly and monthly reports including overseeing monthly internal audit reports.
- Arrange management meetings and provide input to steer the business towards achieving its objectives.
- Maintain responsibility for management of the company’s assets, including motor vehicles and computer equipment.
- Track pool car usage, expiry date for tax clearances and insurances and ensure that the vehicles are serviced and road worthy at all times.
- Maintain control and oversight over all creditors’ payments.
- Conduct staff training from time to time and provide ongoing support.
- Management of the performance of all members of your team, including drafting, monitoring and evaluating key performance indicators for each role within the team.
- Aligned with this, you will also be responsible for regular assessment of individual performance, including formal performance appraisals and management of poor performance.
- IT and physical environment:
- Maintain responsibility for all IT functions and the physical environment within the business, in consultation with Group IT.
- Identify and attend to any queries on the system timeously.
Provide support to CEO:
Key Deliverables of the CEO/Acting CEO
- Provide operational support to the CEO, as may be required from time to time, in addition to the aforementioned functions and responsibilities.
- Fulfil the role of CEO role in cases where the CEO is unavailable, on leave or incapacitated. The extent of this role is outlined below.
- Growth and development of the business within Eswatini
- Prepare and continuously maintain a comprehensive business plan and annual budget.
- In association with the support services at the Head Office in Johannesburg, develop and implement sales and marketing campaigns in order to drive loan book growth in a cost effective manner and in-line with set targets.
- In association with the support services at the Head Office in Johannesburg, develop and implement appropriate operational strategies and plans.
- In association with the support services at the Head Office in Johannesburg, develop and implement appropriate collections management strategies and plans.
Financial, Tax and Risk oversight:
- As per point 1(a) above, recommend a yearly budget for Board approval and prudently manage the organisation’s resources within the budgeted guidelines and relevant laws and regulations.
- Manage the results and resources of the company in accordance with approved budgets.
- Ensure that the operation is up to date on all relevant legislation and regulations and report appropriately and timeously to all relevant authorities.
- Effectively manage Human Capital in accordance with a high-performance culture and within authorised policies and procedures.
- Oversee the development of Eswatini’s staff in all areas to ensure their growth and harmonious integration into the teams.
- Provide relevant training and development to all staff to ensure that they are competent in their respective roles.
- Recruit and hire effective staff in order to grow the company and achieve stated goals.
- Manage the performance of the team and their results.
Community and Public Relations:
- Ensure that the image of the organisation is consistently presented in a strong and positive light to relevant stakeholders.
- Develop and maintain strong relationships with Government and the private sector.
- Develop a network of contacts.
- Develop and maintain relationships with potential and existing local funders.
Organisational culture, values and reputation:
- Maintain and develop our corporate culture, values and reputation in the market and with our staff, customers, suppliers, partners and regulatory bodies.
- Enhance processes and infrastructure to allow the organisation to grow and achieve its goal
- Work with Group IT to ensure ongoing maintenance and readiness of office information systems and infrastructure
- Manage physical infrastructure, as well as all data and intellectual property, within the domain.
Office Management: Oversee day-to-day administrative functions to ensure smooth daily operations.
- Report to the Shareholders/Board and the Executive Management Team on organisational plans and performance
Experience / Background Preference
- A relevant tertiary qualification is essential. A qualification encompassing financial management will be highly advantageous.
- A post-graduate qualification will be advantageous.
- The company will only look at candidates who have no less than FIVE to TEN years relevant, working experience
- Extensive experience in the financial services sector is essential
- Experience in the Microfinance industry will be advantageous.
- Previous exposure to Africa will be highly advantageous.
- Solid management, accounting and legal skills are essential
- Previous Collections experience will be advantageous
- Knowledge of Eswatini and general Microfinance laws relating to financial services, particularly with regard to Microlending is essential.
- A strong command of English, both written and verbal is a requirement of the job