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Pre-Sales Engineer (Sales / Customer Support / IT / Network Infrastructure) - Mauritius

Mauritius, Mauritius
Reference Number:  033 15 08 AB
Job Description: Our client, a category-leading unified communication, network infrastructure, datacentre and security solutions with a global network of specialty resellers is looking to hire a Pre-Sales Engineer to join their operations.
  • Sales:
  • Generate and provide customer quotations (verbally and in writing) as requested by the sales staff and business partners
  • Support the efficient promotion of differentiating Westcon Group value propositions through sales engagement and partner training
  • Provide presentation and demonstrations for end users on behalf of our business partners
  • Establish strong, productive vendor relations
  • In coordination with sales staff, proactively work within resellers to position product line and ensure comprehension of portfolio
  • Build visibility with vendors and customers to create a competitive distribution advantage for Westcon products
  • Work with full marketing team, vendor and sales to develop compelling programs and initiatives
  • Maintain competitive awareness of other vendor products and other distribution activity
  • Provide internal updates on a regular basis
  • Represent vendor’s product effectively and accurately
  • Present vendor marketing programs and objectives to sales force
  • Customer Support:
  • Point of contact for customer inquiries regarding solution designs
  • Acceptance and resolution of queries received via the CRM ticketing system
  • Answering of telephone queries from the pre sales help lines
  • Liaise with and support all other internal teams
  • Provide monthly report on tracking business levels, product trends, promotions and top customer profile
  • Identify ways to build margin by means of bundling and developing new propositions
  • Assist where necessary with inventory and special orders
  • Assist with customer events as necessary
  • Sales Support:
  • Support sales team with product positioning
  • Work with sales team to understand product trends
  • Ensure customer operations have the necessary product and promotional information
  • Develop product presentations for the sales force
  • Work with product management to train Sales staff and Customers on specific vendors’ product

Requirements: Qualifications and Skills
  • Bachelor’s degree in IT/Computer Science or equivalent
  • Minimum of 4 years in the IT industry (similar role preferred)
  • Technology, and sales support experience
  • Relevant Technical certifications (Product Technical Specialist/ expert certifications)
  • Strong problem-solving skills, Ability and passion to concentrate on certain areas of technology driven by company technology objectives
  • Must be able to communicate effectively and in a constructive manner with management, peers and co-workers (Good command of language – written and spoken)
Benefits and Contractual information:
  • Local Contract
  • Mauritian
Please apply directly, by clicking on the Apply Button ​and visit for the latest CA Global jobs.
Aurélien Bouic
Executive Consultant
CA Mining: Global Recruitment
If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.
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