A Customer Support Representative plays a very important role at growing the company’s market share by securing relationships with clients and in so doing generate company revenues
Evaluate the customer’s on-site requirements in terms of crane capacity, additional transport, rigging and equipment.
Formalizing the sales offer by providing the customer with a documented quotation specifying pricing in the prescribed format.
Ensure that clients submit all relevant documentation required to formalize the trade relationship i.e. credit applications, vendor applications etc.
- Client Relationship Development & Management:
Source new business opportunities;
Manage existing client base;
Coordinate price and/or discount negotiations as deemed appropriate;
Ensure that client dissatisfactions and complaints are formally addressed and resolved;
Ensure customer’s account is within payment terms;
Engage with customer if account is overdue on payment;
In conjunction with the finance department facilitate the successful conclusion all outstanding payment issues.
Liaise with Operations in terms of client requirements and secure booking/s with the submission of prescribed documentation.
Ensure all Hire Agreements are signed, and the office order is received
Ensure that the money is banked before the hire occurs, for all cash clients
Resolve queries relating to invoices, log sheets and clients’ general queries
Requirements: Qualification and Skill
- Matric/Grade 12 or equivalent
- Sales Qualification
- 3 years minimum experience in the same or similar environment
- Knowledge of the industry
- Work independently
- Working knowledge of crane operations
- Accurate interpretation of crane capacity charts and site requirements
- Must be sales driven and customer service orientated