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Service Delivery Operations ( SLA/ IT / Software Application / Telecom / Tech support ) - Casablanca, Morocco

Casablanca, Morocco
Reference Number: JLLUL12
 
Job Description:

Our client is looking for Service for Delivery Operations. The candidate will be in charge of planning, execution, engagement and tracking adhering to SLAs (service-level agreements).

Responsibilities:
  • Complete Ownership of Platform O&M for assigned opco/instance
  • Ensure Platform health through monitoring, preventive and corrective maintenance.
  • Ensure Data QC of all KPIs in the respective instance
  • Liaise with Operations Support Team for ticketing & efficient 24x7 monitoring and upkeep of platform
  • Liaise with IT/Marketing stakeholders of the respective client as part of day to day operations
  • Support MO for successful execution of campaigns, including backend platform configurations and solutions for campaigns
  • CSAT (Customer Satisfaction)
  • Overall Issue Management: Analysis, Resolution within defined SLAs
  • Escalate and follow up with TAC/Solution engineering specialists for additional technical support where needed.
  • Close involvement during the Handover process from Projects to Service Delivery Ops.
  • Will drive and take care of incremental platform upgrades/migrations
  • Reporting and Governance Regular Reporting/Sync up with operating company, modus operandi, and SDL
 
Requirements: Qualification and Skill
  • Technical graduate/ Diploma with higher experience
  • 3-5 years relevant experience
  • Software Application/VAS management experience
  • Internal/External stakeholder engagement
  • Language: French speaking and fluency in English is a must
Please apply directly, by clicking on the Apply Button ​and visit https://www.caglobalint.com/jobs  for the latest CA Finance jobs.
 
Jhandi Louw
Recruitment Consultant
jhlouw@caglobalint.com  
CA Finance: Global Recruitment
 
If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.
 
 
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