Operations Business Leader (Business Optimisation / Financial Services / Client Services / Technology) – Cape Town, South Afric

Location: Cape Town, South Africa
Date Posted: 05-12-2017
Reference: THJ

Job Description:
Our client, a leading financial services institution is seeking an Operations Business Leader to join their team in Cape Town.

Responsibilities:
  • Establishes behavioral economics as a core competency in the Business by leading a dedicated internal team and creating a successful delivery precedent whilst increasing awareness across the Group.
  • Leads projects as business owner to incrementally improve sales, service and retention interactions at selected customer touch points.
 
Management Effectiveness
  • Accountable for thought leadership and best operating practice in response to external and internal factors.
  • Develops Managers and specialists under supervision.
  • Drives operational excellence through area of supervision.
  • Holds line managers accountable for managerial work, including selection, performance and talent management.
  • Individually accountable for execution of strategy over periods of 1-2 years.
  • Integrates delivery and metrics across the people, process, finance and customer dimensions of the business.
  • Manages service delivery, including key customer/client indicators, through a team of managers.
  • Manages implementation of and adherence to regulatory requirements.
  • Actively drives a culture of innovation, continuous improvement and service excellence.
 
Customer focus
  • Displays a deep passion for and understanding of customer and stakeholder needs and aligns operational delivery.
  • Stays abreast of competitors and implements best practice to drive operational competitiveness.
  • Develops and responds to key metrics.
  • Works across segments and value chains to ensure a consistent customer experience.
 
Operational Efficiency
  • Acts as sponsor on strategic projects.
  • Develops and takes accountability for a business plan which is aligned to segment strategy.
  • Drives operational aspects of the business.
  • Sets IT direction in own area of control.
  • Sets direction for an operational unit.
 
Requirements: Qualification and Skill
  • Matric
  • Essential - Post Matric qualification (degree or diploma) in one of the following disciplines : Actuarial Science / Finance / Accounting / Engineering
  • 5 years business experience
 
 
Please apply directly, by clicking on the Apply Button above and visit our website www.banking-recruitment-jobs.com for more exciting opportunities and visit www.caglobalint.com for the latest CA Global jobs.

Lamlani Matanzima
Senior Recruiter 
CA Global Finance 
 
Should you not receive a response in two weeks, please consider your application unsuccessful. Your CV will be kept on our database for any other suitable positions.
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