Operations Business Leader (Business Optimisation / Financial Services / Client Services / Technology) – Cape Town, South Afric

Location: Cape Town, South Africa
Date Posted: 05-12-2017
Reference: THJ

Job Description:
Our client, a leading financial services institution is seeking an Operations Business Leader to join their team in Cape Town.

Responsibilities:
  • Establishes behavioral economics as a core competency in the Business by leading a dedicated internal team and creating a successful delivery precedent whilst increasing awareness across the Group.
  • Leads projects as business owner to incrementally improve sales, service and retention interactions at selected customer touch points.
 
Management Effectiveness
  • Accountable for thought leadership and best operating practice in response to external and internal factors.
  • Develops Managers and specialists under supervision.
  • Drives operational excellence through area of supervision.
  • Holds line managers accountable for managerial work, including selection, performance and talent management.
  • Individually accountable for execution of strategy over periods of 1-2 years.
  • Integrates delivery and metrics across the people, process, finance and customer dimensions of the business.
  • Manages service delivery, including key customer/client indicators, through a team of managers.
  • Manages implementation of and adherence to regulatory requirements.
  • Actively drives a culture of innovation, continuous improvement and service excellence.
 
Customer focus
  • Displays a deep passion for and understanding of customer and stakeholder needs and aligns operational delivery.
  • Stays abreast of competitors and implements best practice to drive operational competitiveness.
  • Develops and responds to key metrics.
  • Works across segments and value chains to ensure a consistent customer experience.
 
Operational Efficiency
  • Acts as sponsor on strategic projects.
  • Develops and takes accountability for a business plan which is aligned to segment strategy.
  • Drives operational aspects of the business.
  • Sets IT direction in own area of control.
  • Sets direction for an operational unit.
 
Requirements: Qualification and Skill
  • Matric
  • Essential - Post Matric qualification (degree or diploma) in one of the following disciplines : Actuarial Science / Finance / Accounting / Engineering
  • 5 years business experience
 
 
Please apply directly, by clicking on the Apply Button above and visit our website www.banking-recruitment-jobs.com for more exciting opportunities and visit www.caglobalint.com for the latest CA Global jobs.
 
Thania Jaffer
Executive Recruiter: Insurance, Risk & Healthcare
CA Global Finance
 
If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.
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