Dispatchers (IT Support / European / French / English) - Portugal

Location: Portugal, Europe
Date Posted: 13-04-2018
Job Description:
The Service Desk Dispatchers is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests.
  • Act as the single point of contact to the customer for all types of service requests.
  • Coordination of all IT support groups to ensure maximum utilization of billable resources.
  • Pre-process service requests as they arrive through email, manual entry, or direct customer input.
  • Schedule internal and field technical resources on the dispatch portal.
  • Monitor resource schedules to ensure prompt time entry on service requests.
  • Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
  • Escalate service requests that cannot be scheduled within agreed service levels.
  • Report the utilization of IT Support resources and successful completion of service requests to the Manager.
Requirements: Qualification and Skill
  • Diploma in IT or any related field.
  • At least 2-3 years of experience in a similar position.
  • Fluent in both English and French.
  • Strong verbal and written communication skills with the ability to liaise with a variety of stakeholders.
  • Problem solving skills and attention to details.
  • Must possess a European passport.
  • Willing to work on shift system 24/7.
  • Willing to relocate.
Please apply directly, by clicking on the Apply Button

Kathleen Chu
International Recruitment Consultant
CA Global Africa

If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.
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