Account Manager (Medical Insurance/ Relationship Management) – Gauteng, South Africa

Location: Centurion, South Africa
Date Posted: 17-04-2018
Reference: TJH

Job Description:
Our client, a leading Medical Insurance Group is seeking an Account Manager to manage the company’s sales, service, and retention efforts for global products in an assigned region to achieve profitable growth and earnings targets. The role will support the development of strong relationships directly with customers and internal business partners that lead to the achievement of customer satisfaction, profitable growth and earnings targets

Responsibilities:
  • Develops a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customer/member satisfaction, renewal of case and retention of customer or member
  • Communicates with middle management levels (Directors, Managers, Vice Presidents) within an organization and packages the company’s message to effectively engage the client
  • Integrates technologies to optimize customer interactions and maximize efficiencies
  • Develops and executes a business strategy that is aligned with customer’s and the company’s objectives including profitable revenue, membership growth and budget management
  • Monitors an on-going basis client’s product lines and services to ensure client’s needs are met. Seeks to optimize customer interaction and provides recommendations based on client’s needs
  • Collaborates with account team members on more complex issues to ensure client’s needs are met from a product/service perspective
  • Follows through on outstanding issues to the point of resolution
  • Collaborates with team members on case installation to manage the integration of client’s and the company’s internal organizations, ensuring a smooth installation
  • Develops strong relationships directly with customers, consultants and internal business partners
  • Supports the customer’s overall profitability objectives and helps with the financial management objectives
  • To take responsibility to always actively treat customers fairly (TCF) and support/ drive any TCF initiative
 
Requirements: Qualification and Skill
  • Bachelor’s Degree in Business or relevant other
  • 5+ years of Account Management experience within medical insurance
  • Proven experience in acquiring & retaining business accounts for Individual & Group Medical Insurance policies
  • Must have gained experience with clients and/or brokers throughout the rest of Africa
  • Excellent English communication skills, fluency in French/Portuguese is highly desirable
  • Highly self-motivated with a strong desire to succeed.
  • Highly detail oriented
Please apply directly, by clicking on the ‘apply button’ and visit www.caglobalint.com for the latest CA Global jobs.
 
Grant Botha
Recruitment Consultant
The CA Global Group
 
Should you not receive a response in two weeks, please consider your application unsuccessful. Your CV will be kept on our database for any other suitable positions.
 
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