Software Implementation Specialist ( Sales / Mining / Equipment / Telecommunication / Support / Engineering / Deployment ) – Jo

Location: Johannesburg, Gauteng, South Africa
Date Posted: 28-05-2018
Reference Number: GAS0017
Job Description:
This position is responsible for executing the delivery of assigned projects within Africa.
  • Produce technical project documentation (project scope and value realisation) for projects.
  • Undertake liaison with internal and external client stakeholders to facilitate the satisfactory delivery of products and services in-line with agreed scope. 
  • Undertake the installation and commissioning, configuration and training of end users of product offering.
  • Provide service delivery day estimates to senior technical staff for requested sales opportunities.
  • Provide technical pre-sales support to the regional sales function.
Remote support functions:
  • Manage and execute remote and local (on-site) system upgrades.
  • Provide 1st and 2nd line client support as and when required.
Administrative functions:
  • Completion of technical services documentation in support of global support function.
  • Liaise with finance teams and / or senior technical staff in regional to facilitate accurate and timely invoicing of completed services.
  • Provide IT support function to regional office, including: laptops, desktops and server environments (virtual and real).
Supervisory Responsibilities
  • This position is expected to provide technical leadership and supervision to client and third party technical staff.
Requirements: Qualification and Skill
  • Bachelor’s Degree in Computer Science, Engineering or related domain
  • 3-5 years of working experience in technical support or pre-sales role
  • Ability to work with a high degree of independence and willingness to travel frequently (50% of time)
  • Maintain a safe, positive, high-performance attitude.
  • Proficiency with reporting/dashboard tools such as MS Business Intelligence
  • Ability to work well with the public, with good interpersonal skills, outstanding listening and presentation skills
  • Technical Acumen.
Benefits and Contractual information:
·Permanent position
·This position requires extensive travel time, approx. 50% of time will be spent on-site. Travel is outside the local office area and implies several consecutive overnights.
If you wish to apply for the position please send your CV to Gavin Shepherd at
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Gavin Shepherd
Senior Recruitment Consultant
The CA Global Group
Should you not receive a response in two weeks, please consider your application unsuccessful. Your CV will be kept on our database for any other suitable positions.
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