Software Implementation Specialist ( Sales / Mining / Equipment / Telecommunication / Support / Engineering / Deployment ) – Jo

Location: Johannesburg, Gauteng, South Africa
Date Posted: 28-05-2018
Reference Number: GAS0017
 
Job Description:
This position is responsible for executing the delivery of assigned projects within Africa.
 
Responsibilities:
Services:
  • Produce technical project documentation (project scope and value realisation) for projects.
  • Undertake liaison with internal and external client stakeholders to facilitate the satisfactory delivery of products and services in-line with agreed scope. 
  • Undertake the installation and commissioning, configuration and training of end users of product offering.
Sales:
  • Provide service delivery day estimates to senior technical staff for requested sales opportunities.
  • Provide technical pre-sales support to the regional sales function.
Remote support functions:
  • Manage and execute remote and local (on-site) system upgrades.
  • Provide 1st and 2nd line client support as and when required.
Administrative functions:
  • Completion of technical services documentation in support of global support function.
  • Liaise with finance teams and / or senior technical staff in regional to facilitate accurate and timely invoicing of completed services.
  • Provide IT support function to regional office, including: laptops, desktops and server environments (virtual and real).
Supervisory Responsibilities
  • This position is expected to provide technical leadership and supervision to client and third party technical staff.
Requirements: Qualification and Skill
  • Bachelor’s Degree in Computer Science, Engineering or related domain
  • 3-5 years of working experience in technical support or pre-sales role
  • Ability to work with a high degree of independence and willingness to travel frequently (50% of time)
  • Maintain a safe, positive, high-performance attitude.
  • Proficiency with reporting/dashboard tools such as MS Business Intelligence
  • Ability to work well with the public, with good interpersonal skills, outstanding listening and presentation skills
  • Technical Acumen.
 
 
Benefits and Contractual information:
·Permanent position
·This position requires extensive travel time, approx. 50% of time will be spent on-site. Travel is outside the local office area and implies several consecutive overnights.
 
If you wish to apply for the position please send your CV to Gavin Shepherd at gshepherd@camining.com
 
Please visit www.mining-recruitment-jobs.com for more exciting opportunities.
 
Please apply directly, by clicking on the ‘apply button’ and visit www.caglobalint.com for the latest CA Global jobs.
 
Gavin Shepherd
Senior Recruitment Consultant
The CA Global Group
 
Should you not receive a response in two weeks, please consider your application unsuccessful. Your CV will be kept on our database for any other suitable positions.
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