Regional Operations Manager (Sales / Customer Service / Financial Services / Africa) Johannesburg

Location: Houghton, Johannesburg, Gauteng, South Africa
Date Posted: 09-07-2018
Reference number: MIM
Job description:
Our client seeks a talented, energetic individual to join their dynamic team. If you are a self-driven individual who is passionate about customer service, come from the financial services sector with experience managing multiple operations in different locations throughout Africa, then this opportunity is for you! The successor will maintain full responsibility for the operations, this includes monitoring of all policies and procedures, their effectiveness as operating controls in the relevant business environment and performance of staff.
Client: Our client is a specialist finance company targeting the formally employed market and SME’s. The company has grown into a dynamic, rapidly developing pan-African micro-finance organisation with operations across Africa.
  • Manage all staff employed in the African operation units.
  • Participate in EXCO meetings when required and strategic planning initiatives.
  • Monitor operational policies and procedures for effectiveness and implement changes to increase efficiency.
  • Monitor daily cash flows to and from the exchange settlement accounts.
  • Liaise country managers to ensure that operation units are performing in line with expectations and any changes in the market and/or business strategy have been appropriately carried forward into operations.
  • Liaise with software providers regarding day to day issues as well as system enhancements and roll out of software to new offices.
  • Maintain responsibility for rolling out the operational procedures into all new businesses and adapting to the new environment as required.
  • Collate accurate and timely reporting criteria.
  • Define and manage factors that expose the business to operational risk.
  • Conduct staff performance reviews for operations staff.
  • Manage the maintenance of version updates of internal operating procedures.
  • Improve levels of service to staff and customers and enhance internal operational efficiencies.
  • Ensure sufficient and suitable training of all pertinent areas of the business is conducted.
  • Maintain suitable and adequate documentation of all work performed.
Requirements: Qualification and Skill
  • A relevant tertiary qualification is highly preferred.
  • The company will only look at candidates who have no less than 10 years relevant working experience.
  • Previous operations experience is essential.
  • Sales experience and retaining high level stakeholders
  • Previous experience managing business units in Africa within the financial services sector is essential.
  • The successful candidate will have a strong understanding of finance (a finance background is therefore a necessity).
  • An excellent command of English, both written and verbal, is a requirement of the job.
Key Competencies - The successful candidate will need to demonstrate the following:
  • Strong financial accounting skills.
  • Strong interpersonal, verbal and written communication skills.
  • Self-assurance and a confident manner.
  • Accuracy and strict attention to detail.
  • Strong analytical skills, with the ability to assess complex situations and use creativity to solve problems.
  • A self-starter who shows initiative and assumes responsibility for projects.
  • High energy levels and a very strong work ethic.
  • The ability to prioritise and handle multiple tasks within strict time frames within a fast paced, pressurised environment.
  • A strong customer service orientation and a commitment to creating a culture of continuous improvement and excellence.
  • The ability to build strong relationships with team members, company management and clients.
  • Tenacity and a high degree of perseverance.
  • The candidate should have the ability to work in a thorough, logical and systematic manner giving consistent performance in a highly structured environment.
  • A strong competitive spirit balanced by a proven ability to work as part of a diverse team.
Benefits and Contractual information:
Location: Houghton, Johannesburg
Reporting to: COO and CEO
Start Date: latest Nov (preferably before in order to receive full handover)
Salary: Highly Neg.
Please apply directly, by clicking on the Apply Button and visit for the latest CA Global jobs.
Michelle Muir
Senior Associate
CA Global Africa Recruitment 
If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.
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