Reservations Consultant (Quotations / Travel Arrangements / Sales) – Durban

Location: Durban, Durban, South Africa
Date Posted: 30-08-2018
Reference Number: TY30/08
 
Job Description:
A well-established leading travel consultancy firm is currently seeking a reservation consultant to join their team within Durban. The overall responsibility of the Reservations Consultant is to provide high quality quotations and subsequent travel arrangements to our customers, all with the focus on providing excellent service; the promotion of sales.
 
Responsibilities:
·         Understand, identify and fulfil customer’s needs and requirements
·         Operate in a sale minded way; focus on ‘closing the deal’ by offering alternatives, descriptions and exceptional experiences.
·         Focus on quality control, accuracy and attention to detail
·         Swift and professional resolution of customer complaints and / or queries
·         Resolve account queries within deadlines set by the Accounts Department
·         Manage profit margins by using preferred suppliers and best available deals and rates – negotiate to increase margin where appropriate.
·         Make efforts to increase quote conversation; follow up with your customer on bookings not converted.
 
Requirements: Qualification and Skill
·         Have a minimum Grade 12 qualification
·         Travel and Tourism tertiary qualification
·         Minimum 2 years related Inbound experience
·         Strong geographical and product knowledge of South and Southern Africa
·         Have experienced staying in hotel accommodation and experienced sights and attractions in the tourism hubs
 
 
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