Digital Operations Manager (data analytics / digitalization / mining / six sigma) – South Africa

Location: Johannesburg, South Africa, South Africa
Date Posted: 03-10-2018
Reference Number: 9320310NDS
 
Job Description:
Our international mining client is currently seeking an experienced Digital Operations Manager to drive digital transformation, insights from analytics and continuous improvement in their Global shared services across all process areas of their mining business
 
Responsibilities:
  • Shape the current and future Global Shared Services digitisation strategy and prioritisation of projects with focused delivery on customer centricity and improved efficiencies
  • Collaborate with IM to design and execute technology strategies that enhance GSS service offering
  • Responsible for articulating and driving a Value adding analytics strategy and programmes across GSS globally.
  • Act as primary interface for any projects related to automation, represent GSS externally, maintaining high level relationships relating to collaborative and cooperative digitisation activities that enhance the strategic direction
  • Collaborate with the Shared Service delivery teams who lead and provide governance over Automation and digitization work to develop and implement policies and guidelines for digitisation.
  • Partner with business leads to plan and implement digitisation activities, to monitor progress and report on estimates targets, and to track and monitor the benefits of digitization
  • Provide expert advice to the GSS Senior Leadership team and relevant stakeholders on issues relating to digitisation and analytics including copyright, access to automated/digitised documents, and contribute expertise to the development of Library’s access tools
  •  Development and maintenance of effective relationships with relevant digitisation vendors, including managing vendor contracts as appropriate
  • Drive customer service orientation by proactively developing customer relationships by making efforts to listen to and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction as well as customer escalations.
  • Develop improvement plans in conjunction with cross functional teams to improve various processes within GS
  • Ensure all relevant legislative requirements are followed to ensure adherence to agreed-upon continuous improvement tools and cyber security
  •  Facilitate collaboration between stakeholders by identifying and addressing conflict issues to ensure optimised data quality practices are implemented across stakeholder groups.
 
Requirements: Qualification and Skill:
  • Postgraduate Tertiary qualification with preference given to Computer Science, Process/Industrial Engineering, Business Management or Statistics
  • Lean Manufacturing and Six Sigma theory and tools
  • 7-10 years proven experience in the field of process re-engineering or Data analytics, of which 5 years must be managerial.
  • Knowledgeable in areas such as digital content, standards, rights management and/or copyright and the digitisation life cycle, business improvement and data analytics
  • Experience in Big Data technology
  • Computer literacy is essential with good working knowledge of Microsoft packages
  • Demonstrated knowledge and experience of agile project management
  • Minimum 3 years’ continuous improvement and digitisation experience within mining or shared services essential
  • Minimum 5 years’ experience within leading and co-ordinating continuous improvement projects using Lean Manufacturing and Six Sigma Tools is essential
  • Candidates must have proven track record/history of running digitisation and automation projects which have improved processes.
  • Must have record of leading & co-ordinating continuous improvement projects and teams
  • Must have good budget and management skills
  • Ideally having worked in financial services/telecoms/mining with proven projects experience in the digitisation space.
 
Benefits and Contractual information:
  • Permanent position
  • Location Johannesburg, South Africa
  • Market related ZAR salary – Band 5
 
 
Please apply directly, by clicking on the Apply Button and visit www.caglobalint.com for the latest CA Global jobs.
 
Nicky Stubbs
Senior Executive Recruitment Consultant
CA Mining: Global Recruitment
 
If you have not had any response in two weeks, please consider your application unsuccessful however your CV will be kept on our database for any other suitable positions.
 
 
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