Head: Banking Customer Support Centre - (Financial Accounting / Risk Management / Operations) – Pretoria, South Africa

Location: Pretoria, Gauteng, South Africa
Date Posted: 08-06-2017

Reference Number: LNM2017

Job Description:
The main purpose of this position is to provide managerial leadership to the Banking Customer Support Centre and oversee the rendering of services offered to internal and external banking customers. This division is responsible for the role as banker to government for all domestic settlements.
  • Provide input into the strategic direction of the Banking Customer Support Centre function in support of the bank’s strategy.
  • Develop operational plans and budgets for the Banking Customer Support Centre that are aligned to the Financial Services Department and the bank, and take accountability for the implementation and monitoring thereof.
  • Identify risks and implement mitigating controls related to own function and ensure compliance with relevant governance frameworks, including reporting to banking regulators.
  • Formulate reports and provide management with pertinent information for the purpose of facilitating strategic decisions.
  • Oversee the accounting function in accordance with the bank’s policies, and relevant accounting standards and acts.
  • Lead and manage internal and external stakeholder relationships at various levels of seniority, endeavouring to gain stakeholder trust and buy-in.
Requirements: Qualification and Skill
  • A minimum of a CA (SA)  or a Masters’ Degree in Banking/Finance; and
  • A minimum of 10 to 12 years’ experience within a banking/financial environment, of which 5 to 7 years should be in a senior management position.
  • knowledge of financial accounting;
  • risk management skills;
  • knowledge of central banking (an added advantage);
  • customer service skills;
  • knowledge of relevant legislation and policies;
  • Enterprise Resource Planning (ERP) system skills;
  • planning and organising skills;
  • building and managing relationships;
  • effective communication;
  • leading change;
  • developing and growing others;
  • driving for results; and analytical and problem-solving skills.
Please apply directly, by clicking on the Apply Button above and visit our website www.banking-recruitment-jobs.com for more exciting opportunities and visit www.caglobalint.com for the latest CA Global jobs.

Lamlani Matanzima
Senior Recruiter 
CA Global Finance 
Should you not receive a response in two weeks, please consider your application unsuccessful. Your CV will be kept on our database for any other suitable positions.
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