Chief Operational Officer (Microfinance / Business Development / Operations / Leadership) – Windhoek, Namibia

Location: Windhoek, Namibia, South Africa
Date Posted: 02-10-2017
Reference Number: RLB
Job Description:
The Chief Operating Officer will be part of the senior management of the company and will be responsible for the operation strategies and business growth. The Chief Operating Officer will develop, refine and implement operations strategy including aspects such as area selection, product design and delivery, portfolio quality management, client outreach and communications. S/he will be responsible for the management of the overall quality and efficiency of operations. S/he will ensure that the company delivers an outstanding service that is client focused and efficient at all times.
  • Lead role in the creation of the company’s operations plans;
  • Management of lending (microfinance) operations to a high standard
  • Management of Operations’ goals, objectives, and budget to support the achievement of the overall organizational mission;
  • Analysis of competition, products and processes on an ongoing basis
  • Act as the main quality controller in client selection, portfolio quality management, product and processes, client protection, area selection and other aspects of operations
  • Ensure full compliance with the existing policies of the company, especially the Operations Policies
  • Develop new cost effective marketing strategies to improve outreach.
  • Oversee credit and risk control’s policy adherence in operational areas.
  • Support recruitment function for operations team.
Requirements: Qualification and Skill
  • A Master’s degree in business administration, finance or economics, or commerce from a reputable institution;
  • A minimum of 10 years experience of operations in a microfinance institution in a senior position, or a relevant financial institution; experience in an urban setting will be a plus;
  • Flexible and resourceful; the ability to work in a start-up and willingness to be responsible for a varied set of tasks that will support the company’s growth and expansion;
  • Excellent team skills as the job requires working in large teams;
  • Requisite computer skills for presentations, communication and data analysis;
  • Acquaintance with the MIS & Accounting systems for day to day microfinance operations
  • A thorough understanding of microfinance performance metrics/indicators and the ability to interpret and process operations data;
  • Excellent verbal and written communication and interpersonal skills;
  • The capacity to work under pressure, prioritize multiple tasks and meet deadlines;
  • The commitments and enthusiasm to work in a challenging environment, and the ability to display sensitivity to the diverse needs of urban low income families and be highly motivated to work with slum households to improve their opportunities and outcomes.
Please apply directly, by clicking on the ‘apply now button’ and visit for the latest CA Global jobs.
Robyn Brown
Recruitment Consultant     
CA Global – Banking, Insurance, Legal and Finance
Should you not receive a response in two weeks, please consider your application unsuccessful. Your CV will be kept on our database for any other suitable positions.
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